Our hearts go out to those impacted by the recent and ongoing wildfires. We hope you are all well and have a safe place to retreat to if needed.
We feel fortunate to say that all our tower sites, infrastructure, and network are unharmed and operating as normal. We do have a couple towers on gas generators due to local power outages but our dedicated techs have been routinely gassing them up to keep as many people as possible connected. We understand the importance of connectivity during these uncertain and scary times.
The devices necessary to provide your internet connection need power and therefore, if you are without electricity your service will be down. This is currently the leading cause of service interruptions for our customers. If you are having service issues, and have power, please contact our highly-trained support team at 503.883.9200 or if possible email us at firstname.lastname@example.org. They are ready to provide assistance.
We appreciate the efforts of all those risking their lives to keep the rest of us safe.
~ Your friends at OnlineNW