Open Internet Principles of OnlineNW
The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.
The FCC’s rules focus on four primary issues:
- Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
- No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
- No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
- Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.
ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful
devices, subject to reasonable network management. An ISP may not block consumers
from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute
unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.
Congestion Management: All services have bits per second rate limits. All traffic is regulated based on bandwidth usage and no application or protocol specific filtering is used at this time. Some services have a burstable capacity that allows the rate limit to be exceeded for a short period of time if excess capacity is available at the customer’s location
Application-Specific Behavior: No ports are blocked. No application specific filtering is used.
Device Attachment Rules: Any properly functioning device is allowed on OnlineNW’s network. If we feel that a customer has a device that is malfunctioning and affecting service of that customer, or other customers we may shut off the customer connection until the problem is able to be resolved.
Security: Some monitoring of suspicious traffic usage and switch logging of various errors. OnlineNW equipment and services are monitored for security issues, however, the end user connection is unfiltered and any security for the end user is their responsibility.
ISPs must disclose the following network performance characteristics:
Service Description: OnlineNW provides a variety of Internet access services. Both of our primary services—DSL and fixed wireless—are suitable for a wide variety of applications. Both are have low latency with the best case below 15ms and worst case below 75ms. Usage is suitable for VPN, remote desktop, VoIP and other real-time applications. Additionally we provide licensed microwave links for larger organizations.
Our primary limitation for network performance is bandwidth. For DSL, this is a simple factor of loop length. Each DSL circuit has a technical limit of maximum speed based on the physical characteristics of the loop between the central office and customer premise. Our Fixed Wireless is a shared resource and, much like cable Internet access, can have some contention issues. Unfortunately the available bandwidth for a given access point is limited by both technology and available frequency. These issues are mitigated by carefully managing customer load on every access point and providing packages that are limited in speed on some access points.
These bandwidth limitations are purely a function of the last mile / last hop in our Internet service. Customers with dedicated microwave links have both much lower latency (2-4ms) and a much larger amount of bandwidth available.
Impact of Specialized Services: OnlineNW provides our own VoIP service. This service is provided over our infrastructure and steps have been taken to respect QoS for this service. The bandwidth used for this product is over a separate channel and does not affect the end user’s available bandwidth. In general VoIP bandwidth usage is a very minor part of our traffic flow and the prioritization of this traffic has no noticeable impact for our customers.
ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.
Pricing: Dedicated business connectivity services are priced by request. Residential and small business broadband service pricing can be found at the following web site pages:
Privacy Policies: No network traffic is stored. We do store records of usage (bandwidth graphs and other statistics) but it is not customer-specific.
Email / Hosting / VoIP:
Email, web hosting, and VoIP services are provided for some customers. As a part of these services, email, web site information, voicemails, and call logs may be stored at our location. As part of our backup processes data from these services may be stored for up to 3 months after deletion as part of our backup policies.
These services involve 3rd party support contracts and as part of those contracts vendors may access these services and view logs and information on them. This is only done by request of OnlineNW for the purpose of maintaining these systems.
Redress Options: OnlineNW employs and manages a technical support staff to handle trouble reports, acceptable use violations, and other service inquiries.
If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.
The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC’s Open Internet Rules, as adopted, and this company’s Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy.