Our friendly and helpful staff are committed to help you achieve the best possible service available!

Our Office:

1305 NE Lafayette Ave., McMinnville, Oregon
Drop Box Available near the front door
Mailing: PO Box 1357 McMinnville, OR 97128

Business Hours:

Office Hours:  Monday – Friday,  8 am to 5 pm
Support Hours: Monday – Friday, 8 am to 7 pm
Phone: 503.883.9200
E-mail: support@onlinenw.com

 

Voicemail Details

Please call 503-883-9200 and leave your:

  • Name on the account and/or account number
  • Address if we service multiple locations
  • Name person to contact
  • Phone number/Email
  • Detailed description of issue
  • Any troubleshooting steps already taken.

To leave a message for support or billing – press 1, to leave a message for sales – press 2, to leave a voicemail for dispatch press 3.

After hours Customer Service Policy:

If you are having a technical issue requiring assistance during after-hours, weekends or holidays, please call 503-883-9200 and leave a short detailed message. Though we do not dispatch trucks on the weekends or holidays, leaving a message may expedite the dispatch process once normal hours resume.

Our support representatives check messages over the weekend and major holidays and generally respond mid-morning to early afternoon. We try to respond expediently, depending on the time of day the message is left, you may not receive a response until the following day.