OnlineNW provides phone service for both residential and business customers. Our Digital Phone product requires OnlineNW Highspeed Internet access. In this section you will find information on how to use our phone systems, and troubleshoot common phone problems.

Interested in Digital Phone Services? Request more information

See our Features FAQ for frequently asked questions

OnlienNW’s Digital Phone Web Portal grants you the power to manage your phone service from abroad!

• Digital Phone Web Portal Access found at URL: http://dp.onlinenw.com
  • view your calling logs
  • manage call routing, set up call forwards on the fly!
  • download and listen to voicemails.
  • send out faxes in .pdf format (available to all OnlineNW phone lines via The Digital Phone Web Portal)
  • view received faxes (feature only available for designated fax lines)

Order Forms / Terms & Conditions

• Customer Agreement Checklist
• Letter of Authorization (LOA) (submission of a signed copy is required in order to port your existing telephone number)

• Acceptable Use Policy
• OnlineNW Terms of Service

Guides and Other Packets

• Digital Phone Install Packet
• Digital Fax Quick Start
• Virtual Fax – Use & Troubleshooting

See the troubleshooting page for information on how to troubleshoot the phone connection. Note that you may need a working internet connection to be able to use our service. If the internet connection is not working as well you may wish to see our DSL troubleshooting or wireless troubleshooting pages.

As with all Digital Voice Services – E911 service may be limited or unavailable if:

• There is a power outage affecting your service
• Your service is interrupted or disconnected
• Your internet connection is not working properly
• You move your service to another address

IMPORTANT: Be sure to contact OnlineNW if your address changes so that we can update your E-911 information!