Phone Features FAQ’s

 

Digital Phone Web Portal Functionality

Digital Phone Web Portal Functionality

OnlienNW’s Digital Phone Web Portal grants you the power to manage your phone service from abroad! Digital Phone Web Portal Access found at URL: http://dp.onlinenw.com

 

  • View your calling logs
  • Manage call routing, set up call forwards on the fly!
  • Download and listen to voicemails.
  • Send out faxes in .pdf format (available to all OnlineNW phone lines via The Digital Phone Web Portal.)
  • View received faxes (feature only available for designated fax lines)
  • Click the FAQ sections below to learn “How-to” update password, voicemail, greetings, forwards, 3-way calling, etc

How do I setup my service?

How do I setup my service?

Generally, all OnlineNW phone service installs will be done by a qualified installer, but in some situations, we may provide equipment for a self-install. If that is the case, or if you simply want a reference in order to see what connections should typically look like, you can view our setup page.

How can I check my voicemail?

There are actually a variety of ways to check your voicemail.

Retrieve & Manage Voicemail via Phone (on site)

  • Dial 8500
  • Once you hear the prompt, press #
  • Enter your password
  • Follow the voice prompts

Retrieve & Manage Voicemail Abroad (off site)

  • Dial your phone number
  • Once it rings through to voicemail, press *
  • Enter your password
  • Follow the voice prompts

Retrieve your Voicemail via the Web Portal

  • Visit the Web Portal
  • Login using your 10 digit telephone number (no spaces or dashes)
  • Enter in your password
  • Choose the Voicemail tab at the top
  • Under ‘Folders’ (in the blue column on the left hand side of the screen) Choose either ‘New’ or ‘Old’ Messages
  • To the right of the message you want to hear, click ‘Play’
    • Will get the option to either:
      • ‘Open with’ a media player
      • ‘Save File’ – allowing you to save it to your computer and listen to it from there.

How do I Change my Voicemail greeting or password

  • Dial 8500
  • Once you hear the prompt, press #
  • Enter your password
  • Dial 0 for Mailbox Options
    • Press 1 To Record your “Unavailable Message”
    • Press 2 To Record your “Busy Message”
    • Press 3 To Record your “Name”
    • Press 4 To Record your “Temporary Greeting”
    • Press 5 To Change your PIN / Password
    • Press * To Return to the Main Menu

How do I use 3-way Calling via Phone

  • Call initial party member & let them know you are starting a 3-way call.
  • Use “Flash” or “Talk” button
  • Once you hear dialtone, dial the second party’s phone number
  • After it starts ringing (or after they answer) press flash again to connect the whole group

How do I forward my calls

To forward your calls

  • Login to the OnlineNW Digital Phone Web Portal: http://dp.onlinenw.com
  • Click on the “Call Mgt.” tab at the top of the page
  • Under “Call Routing” where it says “Forward All Calls To” – enter the phone number you want to forward your calls to.
  • Click the “Save” button

To remove the forward

  • Login to the OnlineNW Digital Phone Web Portal: http://dp.onlinenw.com
  • Click on the “Call Mgt.” tab at the top of the page
  • Under “Call Routing” where it says “Forward All Calls To” – remove the phone number.
  • Click the “Save” button

How can I view my Call Logs

To view your call logs

  • Login to the OnlineNW Digital Phone Web Portal: http://dp.onlinenw.com
  • Click on the “Logs.” tab at the top of the page
  • Under “Call Routing” where it says “Forward All Calls To” – enter the phone number you want to forward your calls to.
  • Click the “Save” button

To search your call logs

  • Login to the OnlineNW Digital Phone Web Portal: http://dp.onlinenw.com
  • Click on the “Logs.” tab at the top of the page
  • Be patient while your report populates
  • Click the “Search” link located in the top left corner near where it says “Call Logs”
  • Type in the information in the appropriate field and hit the “Search” button below.

Caller ID

Caller ID

Because Caller ID is totally dependent on what CNAME database the receiving caller’s phone service provider uses, and because there is no standardized shared database, but rather multiple databases that can be subscribed to and used by those providers, we cannot guarantee or force your Caller ID to always appear how you wish.  

Directory Listings

Directory Listings

All Ported in numbers are ported in “As-is” meaning that all your directory listing information should not change at all from the way your last provider had it.

  • OnlineNW does not order Directory Listing changes until specifically asked to by the end user.
  • If you wish to make a change to your listing, you will need to contact OnlineNW to initiate that request, and there may be a charge associated.
  • Online NW can only submit change request for “Whitepage” Listings.
  • OnlineNW does not handle any advertised “Yellowpage” Listings
  • Because of the nature of “printed” phonebooks and the methods that current publishers use to gather their phone book listing information, OnlineNW can not guarantee any sort of timeline for when your entry will show up correctly in printed versions of the phone book.

E911 Notice

E911

As with all Digital Voice Services – E911 service may be limited or unavailable if:

  • There is a power outage affecting your service
  • Your service is interrupted or disconnected
  • Your internet connection is not working properly
  • You move your service to another address

IMPORTANT: Be sure to contact OnlineNW if your address changes so that we can update your E-911 information!